Shipping policy

DECOR

FULFILLMENT TIME:
Order fulfillment time is 5-7 business days from day of purchase.

Online exclusive items - if not on backorder, you can expect to receive your order within 4-8 weeks.

LOCAL WAREHOUSE PICKUP:
Free order pickup is available at our warehouse in Gilbert, AZ with the exception of online exclusive items! An email will be sent to you when your order is ready to be picked up!

Pickup hours are Mon - Fri: 9-4:30pm, Sat + Sun: CLOSED

DOMESTIC + CANADIAN SHIPPING:

HOME DECOR:
Order total between $0-$50 - $8 SHIPPING
Order total between $50.01-$100 - $12 SHIPPING
Order total between $100.01-$150 - $15 SHIPPING
Order total between $150.01-$200 - $20 SHIPPING
Order total between $200.01-$250 - $25 SHIPPING
Order total between $250.01-$300 - $30 SHIPPING
Order total between $300.01-$399 - $35 SHIPPING
Order total $400 and above - Ships FREE

INTERNATIONAL SHIPPING:

HOME DECOR - REST OF WORLD:
At checkout, the total amount will be converted to your local currency.

ADDITIONAL DUTIES, FEES OR TAXES MAY APPLY AND WILL BE THE RESPONSIBILITY OF THE CUSTOMER.

$0-$1,999- $899 SHIPPING
$2,000-$3,999- $ $1,299 SHIPPING
$4,000 + - $2,500 SHIPPING

FURNITURE, RUGS, LIGHTING, AND ALL ONLINE EXCLUSIVES

FULFILLMENT TIME:
If you purchased an item from our Furniture, Rug, and Lighting collections, you will receive an email from one of our LCO team members within 48 hours. In-stock items will ship within 1-2 weeks of order processing.

Shipping Costs - Contiguous United States:
Lighting - SHIPS FREE
Rugs + Rug Pads - SHIPS FREE (CERTAIN ITEMS MAY BE SUBJECT TO FREIGHT SHIPPING)
Accent + Side Tables - $45 SHIPPING in the contiguous United States

*Additional fee of $45 may be applied to oversized accent + side tables due to weight and size restrictions.

Furniture + Art -
Order total between $0 - $1,499 - $99 SHIPPING
Order total between $1,500 - $2,499 - $149 SHIPPING
Order total between $2,500 - $4,999 - $199 SHIPPING
Order total $5,000+ - $299 SHIPPING

Optional White Glove Delivery - $150/Additional Fee Per Order.

*Additional fee of $199 may be applied due to weight and size restrictions for oversized items.

Shipping Costs - Canada
Order total between $0 - $1,999 - $299 SHIPPING
Order total between $2,000 - $3,999 - $499 SHIPPING
Order total $4,000+ - $599 SHIPPING
Rugs + Lighting - $50 SHIPPING
Accent + Side Tables - $75 SHIPPING

Additional duties and taxes may apply at the time of delivery. Due to fluctuating fuel costs, additional shipping surcharges may apply. No refunds. The transit time for delivery can be expected to take 7–14 business days.

International Shipping:
Order total between $0 - $1,999 - $899 SHIPPING
Order total between $2,000 - $3,999 - $1,299 SHIPPING
Order total $4,000+ - $2,500 SHIPPING
Accent + Side Tables - $199 SHIPPING
Rugs + Lighting - $300 SHIPPING

Shipping Methods:
Your item will either ship by Truckload Freight with a third party carrier or Ground with UPS, FedEx, or USPS.

Truckload Freight Shipping:
For items that ship by Truckload Freight, the transit time for delivery can be expected to take 7-14 business days. The freight provider may contact you by phone to schedule delivery. It is important that the freight company can easily contact you, as missing the delivery window and having to reschedule delivery may result in additional fees. If you are unreachable by the freight provider or our team, your order may risk cancellation.

Ground Shipping:
For items that ship Ground, the transit time for delivery can be expected to take 5-7 calendar days.

Shipping Limitations:
We only ship our online exclusive items within the continental United States (Excluding Alaska and Hawaii). We apologize for any inconvenience.

ONLINE EXCLUSIVES - NOT AVAILABLE FOR WAREHOUSE PICKUP

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

REFUNDS, RETURNS, AND EXCHANGES:

We will gladly offer you a replacement or refund on any eligible merchandise within 21 days of receiving the item. To read our full refund policy, please click here.